Last Updated: 20/8/2025
1. Order Processing
- Ready-to-Ship Items: Processed and dispatched within 2–3 business days after order confirmation.
- Made-to-Order Items: Customized pieces will ship within 3–5 business days, depending on complexity.
- Delivery Time: Once shipped, your order will typically be delivered within 5–8 business days, depending on your location and courier service availability.
- Delays: While we strive to meet our timelines, unforeseen delays caused by courier partners, festivals, or natural circumstances may occur. We appreciate your patience in such cases.
- Order Tracking: Once your order is shipped, you will receive a tracking ID via email/SMS to monitor the status of your delivery.
Processing times exclude weekends and public holidays. During sale periods or peak seasons, delays may occur, and we will notify you of any significant delays.
2. Shipping Rates & Regions
- Domestic (Within India): Flat rate of ₹50 for orders under ₹999. Free shipping on all orders over ₹999.
- International: Please consult the checkout section to calculate shipping costs based on your country and order size.
3. Carriers & Tracking
We partner with trusted Indian couriers (e.g., India Post, Delhivery, Blue Dart). Once shipped, you’ll receive tracking details via email or SMS.
4. Customs, Duties & Taxes (International Orders Only)
International customers are responsible for any customs duties, import taxes, or other charges applied by the destination country. Janya Creations does not cover these fees.
5. Insurance & Safe Delivery
All packages are fully insured for their value and require an adult signature (18+) upon delivery. Please inspect the package upon receipt—if you notice damage or tampering, refuse delivery and inform us immediately.
6. Incorrect or Undeliverable Addresses
Please ensure the shipping address is accurate. We’re not responsible for lost or delayed packages due to incorrect or incomplete addresses. If an item is returned due to delivery issues, we may charge a re-shipping fee.
7. Lost or Damaged Items
In the rare event your order is lost or arrives damaged, please contact us within 48 hours of delivery, accompanied by photos or courier documentation if available. We will resolve it promptly.
8. International Delays
Shipping times for international orders may be affected by custom clearance or local courier delays. Delivery estimates are not guaranteed.
9. Policy Updates
This Shipping Policy may be updated periodically. Any revisions will be posted here with the “Last Updated” date. Continued use of the Site signifies your acceptance of the updated policy.
10. Contact Information
For shipping inquiries, disputes, or assistance, reach out to us at:
Email: support@janyacreations.com
Phone: D1104, Sector 10, Greater Noida west, Utter Pradesh 201306