Return & Refund Policy

1. Eligible Returns

We want you to be happy with your purchase. Eligible items may be returned within a reasonable window from the date of delivery, subject to the conditions below:

• The item is unused, unworn and in its original packaging.
• All tags and labels are still attached.
• The item is in the same condition as it was received.

2. Non-Returnable Items

• Earrings, nose pins and other pierced jewellery (for hygiene reasons).
• Items marked as final sale or clearance.
• Items returned without original packaging, tags, or in used/unworn-out condition.

3. How to Request a Return

1. Contact us at janyacreations0@gmail.com or call +91 9873793892 with your order number and reason for return.
2. We will share return instructions after your request is reviewed.
3. Pack the item securely in its original packaging and send it back as instructed.

Returns are reviewed and processed manually by our support team. Shipping costs for returning an item are the customer's responsibility unless the return is due to a defective, damaged or incorrect item received from us.

4. Defective, Damaged or Incorrect Items

If you receive a defective, damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will review the request and arrange a replacement, repair or refund as appropriate.

5. Inspection and Approval

All returned items are inspected before approval. If an item does not meet the conditions above, the return may be rejected and the item may be returned to you.

6. Refunds

• Once a return is approved, the refund is processed to the original payment method used for the order.
• Refunds are processed manually by our team and typically take a few business days to reflect in your account once initiated.
• If your order was paid through PhonePe, the refund is initiated through the same payment method.

7. Situations Where a Return/Refund May Be Rejected

• The item is used, worn, washed or damaged by the customer.
• The return request is made after the applicable window or without original packaging/tags.
• The item belongs to a non-returnable category.
• The order number or purchase cannot be verified.