Shipping Policy

1. Shipping Destinations

Janya Creations ships within India. We currently do not offer international shipping.

2. Order Processing

Orders are reviewed and packed after payment is confirmed. Processing generally takes a few business days from the date of confirmation. You will receive an order confirmation after your order is placed.

3. Shipping Charges

Shipping is free on all orders placed through our website. There is no additional shipping fee charged at checkout.

4. Delivery Time

Estimated delivery timelines may vary by destination and logistics conditions. While most orders are delivered within a few business days, some locations may take longer. We recommend allowing additional time during festivals and peak seasons.

5. Delivery Address Responsibility

• Please ensure your delivery address, including the PIN code, is accurate and complete.
• We are not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
• If a delivery is returned to us because of an incorrect address or non-availability, we will contact you to arrange re-delivery or a refund as applicable.

6. Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of receipt with your order number and photos of the package and item. We will assist you in accordance with our Return & Refund Policy.

7. Checking Your Order Status

After placing an order, you can check its status by signing in to your account and visiting the My Orders page. If you have questions about a specific order, contact our support team.